Sanrio.com Payment Policy

 

Making a purchase on Sanrio.com should be as smooth and joyful as our characters! Here's what you need to know about our payment process:

When will I be charged?

Your credit card or chosen payment method will typically be authorized for the full amount of your order at the time you place it. However, the actual charge usually occurs when your order is shipped from our warehouse. If an item is on pre-order or backorder, you may be charged closer to the shipping date for that specific item.

Duties on orders to Canada & Mexico

Sanrio.com primarily ships within the United States. For orders shipped internationally to Canada and Mexico (if available on Sanrio.com or a localized Sanrio site), please be aware of the following:

• Customs Duties, Taxes, and Fees: Orders shipped to Canada and Mexico may be subject to import duties, customs taxes, and brokerage fees levied by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

• Payment at Delivery: These fees are typically collected by the shipping carrier upon delivery. We are unable to predict what these charges may be, as they vary greatly by country and the value of the order.

• Refused Shipments: If a customer refuses to pay these duties and taxes, the package may be returned to Sanrio. In such cases, the customer will be responsible for the original shipping charges, any return shipping charges, and any duties or taxes incurred, which will be deducted from any refund issued.

What payment methods do you accept?

Sanrio.com accepts a variety of convenient payment methods, including:

• Major Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo.

   

• Digital Wallets: Apple Pay, Google Pay, PayPal, Shopify Payments.

   

• "Buy Now, Pay Later" Options: Klarna (where available, allowing for flexible payment plans like "Pay in 4" or one-time cards).

   

Please ensure your billing address matches the address on file with your payment method provider to avoid delays. Some digital wallets may default to shipping to the address associated with that account, so always double-check your shipping details before completing your purchase.

 

Do you charge sales tax?

Yes, we are required to charge sales tax on orders shipped to states where we have a legal obligation to do so. The applicable sales tax will be calculated and displayed at checkout based on your shipping address. The tax rate may include state, county, and local taxes as required by law.

I’m having trouble entering a promotional code?

If you're having trouble applying a promotional code, please check the following:

• Expiration Date: Ensure the code has not expired.

• Terms and Conditions: Verify that your order meets all the requirements for the promotion (e.g., minimum purchase amount, specific items, first-time customer).

• Typos: Double-check for any typos or incorrect capitalization.

• One Per Order: Most promotional codes are limited to one per order.

• Exclusions: Some items, like sale items or special collections, may be excluded from promotional offers.

If you've checked all these points and are still experiencing issues, please contact our customer service for assistance before completing your purchase.

What can I do if my payment has been declined?

If your payment has been declined, consider the following:

• Check Card Details: Verify that the credit card number, expiration date, and CVV code were entered correctly.

• Billing Address: Ensure the billing address entered matches the address associated with your payment method.

• Insufficient Funds: Confirm that you have sufficient funds or credit limit available.

• Contact Your Bank: Your bank or credit card company may have declined the transaction due to security reasons. Contact them directly to inquire about the declined payment.

• Try Another Payment Method: If the issue persists, try using a different credit card or an alternative payment method.

What is the Colorado Sales And Use Tax Reporting and Payment Obligations?

As an online retailer, Sanrio.com complies with all applicable sales and use tax laws, including those in Colorado. For Colorado residents, sales tax is collected on taxable tangible personal property and certain services at the time of purchase. Colorado's sales and use tax laws are complex, with state, county, and various special district taxes. Sanrio.com is registered to collect and remit these taxes where required. While we handle the collection and remittance of sales tax for your purchases, consumers in Colorado also have an obligation to report and pay use tax on purchases where sales tax was not collected by the retailer. This typically applies to purchases from out-of-state retailers who are not required to collect Colorado sales tax. For specific details on Colorado's sales and use tax obligations, please refer to the official website of the Colorado Department of Revenue.

 

How do I apply for the Sanrio® Visa® Platinum Reward Card?

The Sanrio® Visa® Platinum Reward Card is typically offered through a partnership with a specific financial institution. As of our current information, there isn't a direct application link on Sanrio.com itself for a universal Sanrio-branded credit card. Such cards are often a regional offering by banks or financial services companies (e.g., Dah Sing Bank in Hong Kong has offered a Sanrio Credit Card).To apply for a Sanrio® Visa® Platinum Reward Card, you would generally need to:

1. Identify the Issuing Bank: Determine which bank or financial institution is currently offering the Sanrio-themed credit card in your region. This information is usually found through a bank's website or specific promotions.

2. Visit the Bank's Website: Navigate to the specific bank's credit card application portal.

3. Review Eligibility: Check the eligibility criteria (e.g., age, income, credit score) and terms and conditions for the card.

4. Complete the Application: Fill out the online application form with your personal and financial details.

5. Await Approval: The bank will review your application and inform you of their decision.

We recommend checking with your local financial institutions or searching online for "Sanrio credit card" along with your country or region to find current offerings.